/* ASC × USA North 811 — map-first briefing (bright theme) */
:root {
    --usan-hud-offset: 64px;
    --usan-top-offset: 92px;
    --usan-legend-reserve: 0px;
    --ink: #142033;
    --ink-dim: #4a5d73;
    --ink-muted: #6b7f96;
    --paper: #eef3fa;
    --panel: rgba(255, 255, 255, 0.92);
    --panel-solid: #ffffff;
    --line: rgba(20, 32, 51, 0.1);
    --line-strong: rgba(20, 32, 51, 0.18);
    --amber: #d97706;
    --cyan: #0891b2;
    --focus: #2563eb;
    --gas: #d97706;
    --electric: #dc2626;
    --comm: #ea580c;
    --water: #2563eb;
    --sewer: #16a34a;
    --reclaim: #9333ea;
    --survey: #e11d48;
    --ca: #ca8a04;
    --nv: #0284c7;
    --shadow: 0 20px 60px rgba(20, 32, 51, 0.12), 0 4px 16px rgba(20, 32, 51, 0.06);
    --shadow-soft: 0 8px 28px rgba(20, 32, 51, 0.08);
    --serif: "Instrument Serif", Georgia, serif;
    --sans: "IBM Plex Sans", ui-sans-serif, system-ui, sans-serif;
    --ease-out: cubic-bezier(0.22, 1, 0.36, 1);
    --dur-fast: 0.18s;
    --dur-med: 0.32s;
    --dur-slow: 0.55s;
}

* { box-sizing: border-box; }
html {
    -webkit-font-smoothing: antialiased;
    -moz-osx-font-smoothing: grayscale;
    text-rendering: optimizeLegibility;
}
html, body { margin: 0; height: 100%; background: var(--paper); color: var(--ink); font-family: var(--sans); }
body.usan-story { overflow: hidden; }

.usan-skip {
    position: fixed;
    top: 12px;
    left: 12px;
    z-index: 20;
    padding: 10px 16px;
    border-radius: 999px;
    background: var(--focus);
    color: #fff;
    font: 600 13px/1 var(--sans);
    letter-spacing: 0.04em;
    text-transform: uppercase;
    text-decoration: none;
    transform: translateY(-140%);
    transition: transform var(--dur-fast) var(--ease-out);
}
.usan-skip:focus-visible {
    transform: translateY(0);
    outline: 2px solid var(--focus);
    outline-offset: 3px;
}

#story-map { position: fixed; inset: 0; }
.maplibregl-ctrl-group {
    background: rgba(255, 255, 255, 0.95) !important;
    border: 1px solid var(--line-strong) !important;
    border-radius: 12px !important;
    box-shadow: var(--shadow-soft) !important;
    overflow: hidden;
}
.maplibregl-ctrl-group button {
    width: 34px !important;
    height: 34px !important;
    transition: background var(--dur-fast) ease, color var(--dur-fast) ease;
}
.maplibregl-ctrl-group button + button { border-top: 1px solid var(--line) !important; }
.maplibregl-ctrl-group button:hover { background: rgba(37, 99, 235, 0.08) !important; }
.maplibregl-ctrl-group button:focus-visible {
    outline: 2px solid var(--focus) !important;
    outline-offset: -2px;
}
.maplibregl-ctrl-icon { filter: none; opacity: 0.72; }
.maplibregl-ctrl-attrib {
    background: rgba(255, 255, 255, 0.75) !important;
    color: var(--ink-muted) !important;
    font-size: 10px !important;
    border-radius: 6px 0 0 0 !important;
}
.maplibregl-ctrl-attrib a { color: var(--ink-dim) !important; }
.maplibregl-popup-content {
    background: var(--panel-solid);
    color: var(--ink);
    border: 1px solid var(--line-strong);
    border-radius: 10px;
    box-shadow: var(--shadow);
    font-family: var(--sans);
    font-size: 13px;
    line-height: 1.4;
    padding: 10px 12px;
}
.maplibregl-popup-anchor-bottom .maplibregl-popup-tip { border-top-color: var(--panel-solid); }

.usan-vignette {
    pointer-events: none;
    position: fixed;
    inset: 0;
    background:
        radial-gradient(120% 80% at 70% 40%, transparent 50%, rgba(37, 99, 235, 0.04) 85%, rgba(8, 145, 178, 0.06) 100%),
        linear-gradient(180deg, rgba(255, 255, 255, 0.12) 0%, transparent 14%, transparent 86%, rgba(255, 255, 255, 0.18) 100%);
    z-index: 2;
}
.usan-grain {
    pointer-events: none;
    position: fixed;
    inset: 0;
    z-index: 3;
    opacity: 0;
}

.usan-top, .usan-card, .usan-rail, .usan-hud, .usan-bottom, .usan-briefing {
    position: fixed;
    z-index: 5;
}

.usan-top {
    top: 18px;
    left: 20px;
    right: 20px;
    display: flex;
    align-items: center;
    gap: 16px;
    pointer-events: none;
}
.usan-top > * { pointer-events: auto; }
.usan-brand {
    display: flex;
    align-items: center;
    flex-shrink: 0;
}
.usan-logo {
    display: block;
    height: 36px;
    width: auto;
    max-width: none;
    flex-shrink: 0;
    object-fit: contain;
    transition: transform var(--dur-fast) var(--ease-out), opacity var(--dur-fast) ease;
}
.usan-brand:hover .usan-logo {
    transform: translateY(-1px);
    opacity: 0.92;
}
.usan-top-actions { display: flex; gap: 8px; margin-left: auto; align-items: center; }

.usan-basemap-toggle {
    display: inline-flex;
    padding: 3px;
    border-radius: 999px;
    border: 1px solid var(--line-strong);
    background: var(--panel-solid);
    box-shadow: var(--shadow-soft);
}
.usan-basemap-btn {
    appearance: none;
    border: 0;
    background: transparent;
    color: var(--ink-dim);
    font: 600 11px/1 var(--sans);
    letter-spacing: 0.04em;
    text-transform: uppercase;
    padding: 8px 12px;
    border-radius: 999px;
    cursor: pointer;
    transition: background var(--dur-fast) ease, color var(--dur-fast) ease;
}
.usan-basemap-btn:hover:not(:disabled) {
    color: var(--focus);
    background: rgba(37, 99, 235, 0.06);
}
.usan-basemap-btn.is-active {
    color: #fff;
    background: linear-gradient(180deg, #3b82f6, #2563eb);
}
.usan-basemap-btn:disabled {
    opacity: 0.35;
    cursor: not-allowed;
}
.usan-basemap-btn:focus-visible {
    outline: 2px solid var(--focus);
    outline-offset: 2px;
}

.usan-btn {
    appearance: none;
    border: 1px solid var(--line-strong);
    background: var(--panel-solid);
    color: var(--ink);
    border-radius: 999px;
    padding: 10px 16px;
    font: 600 15px/1.2 var(--sans);
    letter-spacing: 0.04em;
    text-transform: uppercase;
    cursor: pointer;
    box-shadow: 0 1px 3px rgba(20, 32, 51, 0.06);
    transition:
        border-color var(--dur-fast) ease,
        color var(--dur-fast) ease,
        background var(--dur-fast) ease,
        transform var(--dur-fast) var(--ease-out),
        box-shadow var(--dur-fast) ease,
        filter var(--dur-fast) ease,
        opacity var(--dur-fast) ease;
}
.usan-btn:hover:not(:disabled), .usan-btn.is-active {
    border-color: rgba(37, 99, 235, 0.45);
    color: var(--focus);
    background: rgba(37, 99, 235, 0.06);
}
.usan-btn:active:not(:disabled) { transform: scale(0.97); }
.usan-btn:focus-visible {
    outline: 2px solid var(--focus);
    outline-offset: 2px;
}
.usan-btn:disabled {
    opacity: 0.38;
    cursor: not-allowed;
}
.usan-btn-accent {
    background: linear-gradient(180deg, #3b82f6, #2563eb);
    color: #fff;
    border-color: transparent;
    box-shadow: 0 1px 0 rgba(255, 255, 255, 0.25) inset, 0 6px 18px rgba(37, 99, 235, 0.3);
}
.usan-btn-accent:hover:not(:disabled) { color: #fff; filter: brightness(1.06); background: linear-gradient(180deg, #3b82f6, #2563eb); }
.usan-btn[hidden] { display: none !important; }

body.usan-story.is-story-disabled .usan-card,
body.usan-story.is-story-disabled .usan-rail,
body.usan-story.is-story-disabled .usan-skip,
body.usan-story.is-story-disabled .usan-progress,
body.usan-story.is-story-disabled .usan-tour-prompt {
    display: none !important;
}

.usan-card[hidden] { display: none !important; }
.usan-card {
    left: 22px;
    top: 92px;
    width: min(420px, calc(100vw - 44px));
    max-height: calc(100vh - 92px - var(--usan-hud-offset) - var(--usan-legend-reserve) - 12px);
    z-index: 6;
    overflow: auto;
    padding: 22px 22px 18px;
    border-radius: 18px;
    background: var(--panel);
    border: 1px solid var(--line-strong);
    box-shadow: var(--shadow);
    scrollbar-width: thin;
    scrollbar-color: rgba(20, 32, 51, 0.15) transparent;
    transition: border-color var(--dur-med) ease, box-shadow var(--dur-med) ease;
}
.usan-card::-webkit-scrollbar { width: 6px; }
.usan-card::-webkit-scrollbar-thumb {
    background: rgba(20, 32, 51, 0.15);
    border-radius: 99px;
}
.usan-card.is-loading .usan-card-dek,
.usan-card.is-loading .usan-card-body,
.usan-card.is-loading .usan-facts,
.usan-card.is-loading .usan-card-actions { opacity: 0.35; pointer-events: none; }
.usan-card.is-loading .usan-card-loader { display: flex; }
.usan-card.is-error { border-color: rgba(220, 38, 38, 0.45); }
.usan-card.is-error .usan-card-dek { color: #dc2626; }
.usan-card.is-entering {
    animation: usan-card-in var(--dur-slow) var(--ease-out);
}
.usan-card-loader {
    display: none;
    gap: 6px;
    margin: 4px 0 12px;
}
.usan-card-loader span {
    width: 6px;
    height: 6px;
    border-radius: 99px;
    background: var(--focus);
    opacity: 0.35;
    animation: usan-pulse 1.1s ease-in-out infinite;
}
.usan-card-loader span:nth-child(2) { animation-delay: 0.15s; }
.usan-card-loader span:nth-child(3) { animation-delay: 0.3s; }
.usan-card-num {
    margin: 0 0 6px;
    font-family: var(--serif);
    font-style: italic;
    font-size: 36px;
    color: var(--amber);
    letter-spacing: -0.03em;
    transition: opacity var(--dur-med) ease;
}
.usan-card h1 {
    margin: 0 0 10px;
    font-family: var(--serif);
    font-weight: 400;
    font-size: clamp(36px, 5vw, 52px);
    line-height: 1.05;
    letter-spacing: -0.02em;
    color: var(--ink);
    transition: opacity var(--dur-med) ease;
}
.usan-card-dek {
    margin: 0 0 14px;
    color: var(--cyan);
    font-size: 18px;
    font-weight: 600;
    line-height: 1.45;
}
.usan-card-body p { margin: 0 0 10px; color: var(--ink-dim); font-size: 18px; line-height: 1.55; }
.usan-facts {
    display: none;
}
.usan-fact {
    display: grid;
    grid-template-columns: 92px 1fr;
    gap: 8px;
    padding: 8px 10px;
    border-radius: 10px;
    background: rgba(37, 99, 235, 0.04);
    border: 1px solid var(--line);
    font-size: 16px;
    line-height: 1.45;
    transition: border-color var(--dur-fast) ease, background var(--dur-fast) ease;
}
.usan-fact:hover {
    border-color: rgba(37, 99, 235, 0.25);
    background: rgba(37, 99, 235, 0.07);
}
.usan-fact b { color: var(--ink-muted); font-weight: 600; text-transform: uppercase; letter-spacing: 0.06em; font-size: 12px; padding-top: 2px; }
.usan-card-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    position: sticky;
    bottom: 0;
    z-index: 2;
    margin-top: 8px;
    padding-top: 12px;
    background: linear-gradient(180deg, rgba(255, 255, 255, 0) 0%, var(--panel) 28%);
    border-top: 1px solid var(--line);
}

.usan-rail {
    right: 18px;
    top: 50%;
    transform: translateY(-50%);
    display: flex;
    flex-direction: column;
    gap: 8px;
}
.usan-rail button {
    width: 12px;
    height: 12px;
    padding: 0;
    border-radius: 999px;
    border: 2px solid rgba(20, 32, 51, 0.2);
    background: rgba(255, 255, 255, 0.8);
    cursor: pointer;
    box-shadow: 0 1px 4px rgba(20, 32, 51, 0.08);
    transition:
        height var(--dur-med) var(--ease-out),
        background var(--dur-fast) ease,
        border-color var(--dur-fast) ease,
        transform var(--dur-fast) var(--ease-out);
}
.usan-rail button:hover:not(.is-active) {
    border-color: rgba(37, 99, 235, 0.5);
    transform: scale(1.15);
}
.usan-rail button.is-active {
    height: 28px;
    background: linear-gradient(180deg, #3b82f6, #2563eb);
    border-color: #2563eb;
    box-shadow: 0 0 12px rgba(37, 99, 235, 0.35);
}
.usan-rail button:focus-visible { outline: 2px solid var(--focus); outline-offset: 3px; }

.usan-hud {
    left: 22px;
    bottom: var(--usan-hud-offset);
    right: 22px;
    display: flex;
    align-items: flex-end;
    gap: 16px;
    pointer-events: none;
    z-index: 5;
}
.usan-layer-wrap {
    position: relative;
    flex-shrink: 0;
}
.usan-layer-wrap[hidden],
.usan-search-wrap[hidden] {
    display: none !important;
}
.usan-search-wrap {
    position: relative;
    flex-shrink: 1;
    min-width: 0;
    max-width: min(280px, 36vw);
}
.usan-search-form {
    display: flex;
    align-items: stretch;
    gap: 4px;
    border: 1px solid var(--line-strong);
    background: var(--panel-solid);
    border-radius: 999px;
    box-shadow: var(--shadow-soft);
    overflow: hidden;
}
.usan-search-input {
    flex: 1;
    min-width: 0;
    border: 0;
    background: transparent;
    color: var(--ink);
    font: 500 13px/1.2 var(--sans);
    padding: 8px 4px 8px 12px;
    outline: none;
}
.usan-search-input::placeholder {
    color: var(--ink-dim);
    opacity: 0.85;
}
.usan-search-submit {
    appearance: none;
    border: 0;
    background: transparent;
    color: var(--focus);
    font: 600 11px/1 var(--sans);
    letter-spacing: 0.04em;
    text-transform: uppercase;
    padding: 8px 12px 8px 8px;
    cursor: pointer;
    flex-shrink: 0;
}
.usan-search-submit:hover { filter: brightness(1.1); }
.usan-search-submit:focus-visible {
    outline: 2px solid var(--focus);
    outline-offset: -2px;
}
.usan-search-results {
    position: absolute;
    left: 0;
    right: 0;
    top: calc(100% + 8px);
    margin: 0;
    padding: 6px;
    list-style: none;
    border-radius: 14px;
    border: 1px solid var(--line-strong);
    background: rgba(255, 255, 255, 0.98);
    box-shadow: var(--shadow);
    z-index: 20;
    max-height: min(280px, 40vh);
    overflow-y: auto;
    animation: usan-fade-in var(--dur-med) ease;
}
.usan-search-results[hidden] { display: none; }
.usan-search-result {
    display: block;
    width: 100%;
    text-align: left;
    border: 0;
    background: transparent;
    color: var(--ink);
    font: 500 13px/1.35 var(--sans);
    padding: 8px 10px;
    border-radius: 10px;
    cursor: pointer;
}
.usan-search-result:hover,
.usan-search-result:focus-visible {
    background: rgba(37, 99, 235, 0.08);
    color: var(--focus);
    outline: none;
}
.usan-search-result.is-highlighted {
    background: rgba(37, 99, 235, 0.1);
    color: var(--focus);
}
.usan-search-status {
    padding: 8px 10px;
    font: 500 13px/1.35 var(--sans);
    color: var(--ink-dim);
}
.usan-layer-toggle {
    appearance: none;
    display: inline-flex;
    align-items: center;
    border: 1px solid var(--line-strong);
    background: var(--panel-solid);
    color: var(--ink-dim);
    font: 600 11px/1 var(--sans);
    letter-spacing: 0.04em;
    text-transform: uppercase;
    padding: 8px 12px;
    border-radius: 999px;
    cursor: pointer;
    box-shadow: var(--shadow-soft);
    transition: border-color var(--dur-fast) ease, color var(--dur-fast) ease, background var(--dur-fast) ease;
}
.usan-layer-toggle:hover,
.usan-layer-toggle[aria-expanded="true"] {
    border-color: rgba(37, 99, 235, 0.35);
    color: var(--focus);
    background: rgba(37, 99, 235, 0.06);
}
.usan-layer-toggle:focus-visible {
    outline: 2px solid var(--focus);
    outline-offset: 2px;
}
.usan-layer-panel {
    position: absolute;
    left: 0;
    top: calc(100% + 8px);
    min-width: 220px;
    padding: 10px 12px;
    border-radius: 14px;
    border: 1px solid var(--line-strong);
    background: rgba(255, 255, 255, 0.98);
    box-shadow: var(--shadow);
    z-index: 20;
    animation: usan-fade-in var(--dur-med) ease;
}
.usan-layer-panel[hidden] { display: none; }
.usan-layer-panel-inner {
    display: flex;
    flex-direction: column;
    gap: 6px;
}
.usan-layer-option {
    display: flex;
    align-items: center;
    gap: 10px;
    font: 500 14px/1.35 var(--sans);
    color: var(--ink);
    cursor: pointer;
    padding: 4px 2px;
    border-radius: 8px;
}
.usan-layer-option input {
    width: 16px;
    height: 16px;
    margin: 0;
    accent-color: var(--focus);
    cursor: pointer;
}
.usan-compass-ctrl[hidden] { display: none !important; }
.usan-compass-ctrl .usan-compass-btn {
    appearance: none;
    display: flex;
    align-items: center;
    justify-content: center;
    width: 29px;
    height: 29px;
    padding: 0;
    border: 1px solid rgba(20, 32, 51, 0.2);
    border-radius: 4px;
    background: #fff;
    box-shadow: 0 1px 4px rgba(20, 32, 51, 0.14);
    cursor: pointer;
    transition: background var(--dur-fast) ease, border-color var(--dur-fast) ease, box-shadow var(--dur-fast) ease;
}
.usan-compass-ctrl .usan-compass-btn:hover:not(:disabled) {
    background: #f8fafc;
    border-color: rgba(37, 99, 235, 0.35);
    box-shadow: 0 2px 6px rgba(37, 99, 235, 0.16);
}
.usan-compass-ctrl .usan-compass-btn:focus-visible {
    outline: 2px solid var(--focus);
    outline-offset: -2px;
}
.usan-compass-ctrl .usan-compass-btn.is-north-nadir {
    cursor: default;
}
.usan-compass-arrow {
    display: block;
    flex-shrink: 0;
    pointer-events: none;
    transition: transform 0.12s linear;
    transform-origin: 50% 50%;
}
.usan-compass-ctrl .usan-compass-south { fill: #64748b; }
.usan-compass-ctrl .usan-compass-north {
    fill: #2563eb;
    stroke: #142033;
    stroke-width: 0.75;
    stroke-linejoin: round;
}
.usan-compass-ctrl .usan-compass-btn.is-north-nadir .usan-compass-north {
    fill: #dc2626;
    stroke: #7f1d1d;
}
.usan-usan-map-marker {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 6px 10px;
    border-radius: 10px;
    background: rgba(255, 255, 255, 0.96);
    border: 2px solid #ffffff;
    box-shadow: 0 2px 12px rgba(20, 32, 51, 0.24), 0 0 0 1px rgba(234, 88, 12, 0.18);
    cursor: default;
    user-select: none;
    pointer-events: none;
}
.usan-usan-map-logo {
    display: block;
    width: auto;
    height: 28px;
    max-width: 120px;
    object-fit: contain;
}
.usan-asc-map-marker {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 48px;
    height: 48px;
    border-radius: 12px;
    background: #ffffff;
    border: 2px solid #ffffff;
    box-shadow: 0 2px 12px rgba(20, 32, 51, 0.24), 0 0 0 1px rgba(8, 145, 178, 0.2);
    cursor: default;
    user-select: none;
    pointer-events: none;
}
.usan-asc-map-logo {
    display: block;
    width: 40px;
    height: auto;
    max-height: 34px;
    object-fit: contain;
}
.usan-hint {
    position: fixed;
    left: 50%;
    bottom: 92px;
    transform: translateX(-50%);
    margin: 0;
    padding: 8px 14px;
    border-radius: 999px;
    background: rgba(37, 99, 235, 0.1);
    border: 1px solid rgba(37, 99, 235, 0.35);
    color: var(--focus);
    font-size: 13px;
    font-weight: 600;
    z-index: 6;
    animation: usan-hint-in var(--dur-med) var(--ease-out);
}
.usan-hint[hidden] { display: none; }

.usan-sr-only {
    position: absolute;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

/* Quick ticket create — side panel */
.usan-create-backdrop {
    position: fixed;
    inset: 0;
    z-index: 10;
    background: rgba(20, 32, 51, 0.28);
    backdrop-filter: blur(3px);
    animation: usan-fade-in var(--dur-med) ease;
}
.usan-create-backdrop[hidden] { display: none; }

#ticketRedirectBackdrop { z-index: 11; }

#ticketCreateBackdrop { z-index: 10; }

.usan-redirect-modal {
    position: fixed;
    left: 50%;
    top: 50%;
    z-index: 12;
    width: min(400px, calc(100vw - 32px));
    transform: translate(-50%, -50%);
    animation: usan-panel-in var(--dur-slow) var(--ease-out);
}
.usan-redirect-modal[hidden] { display: none; }
.usan-redirect-modal .usan-create-modal-inner {
    padding: 20px 22px 18px;
    border-radius: 16px;
    background: var(--panel-solid);
    border: 1px solid var(--line-strong);
    box-shadow: var(--shadow);
}
.usan-redirect-modal .usan-create-modal-inner h2 {
    margin: 0 0 6px;
    font-family: var(--serif);
    font-weight: 400;
    font-size: 32px;
    color: var(--ink);
    line-height: 1.05;
}
.usan-redirect-message {
    margin: 0 0 16px;
    font-size: 15px;
    line-height: 1.5;
    color: var(--ink-dim);
}
.usan-redirect-modal .usan-create-actions {
    flex-wrap: wrap;
}
.usan-redirect-modal .usan-create-actions .usan-btn-accent {
    margin-left: auto;
}

/* Quick ticket create — side panel (matches ticket detail / operator workspace) */
.usan-ticket-panel.usan-create-panel {
    z-index: 11;
    width: min(420px, 100vw);
}
.usan-create-panel[hidden] { display: none; }
.usan-create-panel .usan-ticket-panel-inner {
    min-height: 0;
    max-height: 100%;
    height: 100%;
}
.usan-create-panel-head {
    justify-content: flex-end;
    padding-bottom: 0;
    padding-top: 10px;
    flex-shrink: 0;
}
.usan-create-panel-scroll {
    flex: 1;
    min-height: 0;
    overflow: auto;
    padding: 8px 20px 12px;
    scrollbar-width: thin;
    scrollbar-color: rgba(20, 32, 51, 0.15) transparent;
}
.usan-create-panel-scroll::-webkit-scrollbar { width: 6px; }
.usan-create-panel-scroll::-webkit-scrollbar-thumb {
    background: rgba(20, 32, 51, 0.15);
    border-radius: 99px;
}
.usan-create-panel .usan-create-actions {
    flex-shrink: 0;
    padding: 12px 20px 18px;
    border-top: 1px solid var(--line);
}

.usan-create-kicker {
    margin: 0 0 4px;
    font-size: 13px;
    letter-spacing: 0.12em;
    text-transform: uppercase;
    color: var(--cyan);
    font-weight: 600;
}
.usan-create-panel-scroll h2 {
    margin: 0 0 6px;
    font-family: var(--serif);
    font-weight: 400;
    font-size: 32px;
    color: var(--ink);
    line-height: 1.05;
}
.usan-create-id {
    margin: 0 0 6px;
    font-size: 15px;
    font-weight: 600;
    letter-spacing: 0.06em;
    color: var(--focus);
}
.usan-create-preview {
    margin: 0 0 8px;
    font-size: 13px;
    line-height: 1.45;
    color: var(--ink-dim);
}
.usan-create-intake-hint {
    margin: 0 0 16px;
    font-size: 12px;
    line-height: 1.45;
    color: var(--ink-muted);
}
.usan-create-states {
    margin: 0 0 16px;
    padding: 12px 14px;
    border-radius: 12px;
    border: 1px solid rgba(37, 99, 235, 0.2);
    background: rgba(37, 99, 235, 0.04);
}
.usan-create-states[hidden] { display: none; }
.usan-create-states-note {
    margin: 0 0 10px;
    font-size: 14px;
    line-height: 1.45;
    color: var(--ink-dim);
}
.usan-create-state {
    display: flex;
    align-items: center;
    gap: 10px;
    margin: 0 0 8px;
    cursor: pointer;
    font-size: 14px;
    font-weight: 600;
    color: var(--ink);
}
.usan-create-state:last-child { margin-bottom: 0; }
.usan-create-state input {
    width: 16px;
    height: 16px;
    margin: 0;
    accent-color: var(--focus);
}
.usan-create-types {
    margin: 0 0 18px;
    padding: 0;
    border: 0;
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    gap: 8px;
}
.usan-create-types[hidden] { display: none; }
.usan-create-types-legend {
    grid-column: 1 / -1;
    margin: 0 0 4px;
    font-size: 13px;
    font-weight: 600;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: var(--ink-dim);
}
.usan-create-type.is-ca-only {
    grid-column: 1 / -1;
}
.usan-create-type-note {
    display: block;
    margin-top: 2px;
    font-size: 11px;
    font-style: normal;
    font-weight: 500;
    letter-spacing: 0.02em;
    text-transform: none;
    color: #15803d;
}
.usan-create-type.is-ca-only input:checked + span {
    border-color: rgba(21, 128, 61, 0.45);
    background: rgba(21, 128, 61, 0.08);
    color: #15803d;
}
.usan-create-type.is-blocked {
    cursor: not-allowed;
    pointer-events: none;
    opacity: 0.58;
}
.usan-create-type.is-blocked span {
    text-decoration: line-through;
    border-color: var(--line-strong);
    background: rgba(0, 0, 0, 0.04);
    color: var(--ink-dim);
}
.usan-create-type-limit-note {
    display: block;
    margin-top: 2px;
    font-size: 11px;
    font-style: normal;
    font-weight: 500;
    letter-spacing: 0.02em;
    text-transform: none;
    color: #b45309;
}
.usan-analytics-row-fill.is-agriculture { background: #15803d; }
.usan-create-geometry {
    margin: 0 0 14px;
    padding: 0;
    border: 0;
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 8px;
}
.usan-create-geometry[hidden] { display: none; }
.usan-create-geom {
    display: block;
    cursor: pointer;
}
.usan-create-geom input {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}
.usan-create-geom span {
    display: block;
    padding: 10px 8px;
    border-radius: 10px;
    border: 1px solid var(--line-strong);
    background: rgba(37, 99, 235, 0.04);
    font-size: 13px;
    font-weight: 600;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    text-align: center;
    color: var(--ink-dim);
    transition: border-color var(--dur-fast) ease, background var(--dur-fast) ease, color var(--dur-fast) ease;
}
.usan-create-geom input:checked + span,
.usan-create-geom:hover span {
    border-color: rgba(37, 99, 235, 0.45);
    background: rgba(37, 99, 235, 0.08);
    color: var(--focus);
}
.usan-create-geom input:focus-visible + span {
    outline: 2px solid var(--focus);
    outline-offset: 2px;
}
.usan-create-sketch-title {
    margin: 0 0 14px;
    font-family: var(--serif);
    font-weight: 400;
    font-size: 26px;
    color: var(--ink);
    line-height: 1.05;
}
.usan-create-dimension {
    display: grid;
    grid-template-columns: 1fr auto;
    grid-template-rows: auto auto;
    gap: 4px 10px;
    align-items: center;
    margin: 0 0 12px;
    cursor: pointer;
}
.usan-create-dimension[hidden] { display: none; }
.usan-create-dimension-label {
    grid-column: 1 / -1;
    font-size: 13px;
    font-weight: 600;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: var(--ink-dim);
}
.usan-create-dimension input[type="range"] {
    width: 100%;
    margin: 0;
    accent-color: var(--focus);
}
.usan-create-dimension output {
    font-size: 14px;
    font-weight: 600;
    color: var(--focus);
    min-width: 3.5em;
    text-align: right;
}
.usan-create-sketch-hint {
    margin: 0 0 14px;
    font-size: 13px;
    line-height: 1.45;
    color: var(--ink-dim);
}
.usan-create-type {
    display: block;
    cursor: pointer;
}
.usan-create-type[hidden] { display: none !important; }
.usan-create-type input {
    position: absolute;
    opacity: 0;
    pointer-events: none;
}
.usan-create-type span {
    display: block;
    padding: 10px 8px;
    border-radius: 10px;
    border: 1px solid var(--line-strong);
    background: rgba(37, 99, 235, 0.04);
    font-size: 14px;
    font-weight: 600;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    text-align: center;
    color: var(--ink-dim);
    transition: border-color var(--dur-fast) ease, background var(--dur-fast) ease, color var(--dur-fast) ease;
}
.usan-create-type input:checked + span,
.usan-create-type:hover span {
    border-color: rgba(37, 99, 235, 0.45);
    background: rgba(37, 99, 235, 0.08);
    color: var(--focus);
}
.usan-create-type input:focus-visible + span {
    outline: 2px solid var(--focus);
    outline-offset: 2px;
}
.usan-create-actions {
    display: flex;
    flex-wrap: wrap;
    justify-content: flex-end;
    align-items: center;
    gap: 8px;
}
.usan-create-actions[hidden] { display: none; }
.usan-create-submit-block-note {
    flex: 1 1 100%;
    margin: 0 0 4px;
    font-size: 13px;
    line-height: 1.45;
    font-weight: 500;
    color: #b91c1c;
}
.usan-create-submit-block-note[hidden] { display: none; }

.usan-create-multipolygon {
    margin-top: 12px;
    padding: 12px 14px;
    border-radius: 10px;
    background: rgba(15, 23, 42, 0.06);
    border: 1px solid rgba(15, 23, 42, 0.1);
}
.usan-create-multipolygon[hidden] { display: none; }
.usan-create-multipolygon-status {
    margin: 0 0 10px;
    font-size: 13px;
    font-weight: 600;
    color: #0f172a;
}
.usan-create-multipolygon-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

#createAttachmentPage[hidden] { display: none; }
#createAttachmentPage .usan-create-attachment {
    flex: none;
}

.usan-create-attachment {
    flex: 1 1 100%;
    margin: 0 0 8px;
    padding: 10px 12px;
    border-radius: 10px;
    background: rgba(15, 23, 42, 0.04);
    border: 1px dashed rgba(15, 23, 42, 0.14);
}
.usan-create-attachment-label {
    display: block;
    margin-bottom: 8px;
    font-size: 12px;
    font-weight: 600;
    letter-spacing: 0.02em;
    text-transform: uppercase;
    color: #475569;
}
.usan-create-attachment-row {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px;
}
.usan-create-attachment-name {
    flex: 1 1 auto;
    min-width: 0;
    font-size: 13px;
    color: #0f172a;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.usan-create-attachment-name[hidden],
.usan-create-attachment-remove[hidden],
.usan-create-attachment-error[hidden] { display: none; }
.usan-create-attachment-error {
    margin: 8px 0 0;
    font-size: 12px;
    color: #b91c1c;
}
.usan-create-attachment-hint {
    margin: 8px 0 0;
    font-size: 12px;
    line-height: 1.4;
    color: #64748b;
}
.usan-create-attachment-open[hidden] { display: none; }
.usan-ticket-attachment {
    margin: 0 0 16px;
    padding: 12px;
    border-radius: 10px;
    background: rgba(15, 23, 42, 0.04);
    border: 1px solid rgba(15, 23, 42, 0.08);
}
.usan-ticket-attachment h3 {
    margin: 0 0 8px;
    font-size: 14px;
}
.usan-ticket-attachment-meta {
    margin: 0 0 8px;
    font-size: 12px;
    color: #64748b;
}
.usan-ticket-attachment-map-note {
    margin: 0 0 10px;
    font-size: 12px;
    color: #b45309;
    font-weight: 500;
}
.usan-ticket-attachment-load {
    flex: 0 0 auto;
    margin-bottom: 8px;
}
.usan-ticket-attachment-actions {
    display: flex;
    flex-wrap: wrap;
    align-items: flex-start;
    gap: 10px;
}
.usan-ticket-attachment-open {
    flex: 0 0 auto;
}
.usan-ticket-attachment-thumb {
    display: block;
    max-width: 100%;
    max-height: 160px;
    border-radius: 8px;
    object-fit: contain;
    background: #fff;
}
.usan-ticket-attachment-link {
    font-size: 13px;
    font-weight: 600;
    color: #0369a1;
    text-decoration: none;
}
.usan-ticket-attachment-link:hover { text-decoration: underline; }

.usan-btn-accent:disabled {
    opacity: 0.38;
    cursor: not-allowed;
    filter: none;
    box-shadow: none;
}

.usan-bottom {
    left: 0;
    right: 0;
    bottom: 0;
    padding: 10px 22px 12px;
    display: flex;
    align-items: center;
    gap: 16px;
    background: linear-gradient(180deg, transparent, rgba(255, 255, 255, 0.85));
}
.usan-progress { flex: 1; height: 4px; background: rgba(20, 32, 51, 0.08); border-radius: 99px; overflow: hidden; }
.usan-progress i {
    display: block;
    height: 100%;
    width: 0;
    background: linear-gradient(90deg, var(--electric), var(--gas), var(--water), var(--sewer));
    transition: width 0.5s var(--ease-out);
}
.usan-foot-copy, .usan-foot-keys { margin: 0; font-size: 14px; color: var(--ink-muted); }
.usan-foot-keys { margin-left: auto; letter-spacing: 0.04em; }

/* Ticket detail panel */
.usan-ticket-backdrop {
    position: fixed;
    inset: 0;
    z-index: 7;
    background: rgba(20, 32, 51, 0.18);
    animation: usan-fade-in var(--dur-med) ease;
}
.usan-ticket-backdrop.is-map-blurred {
    backdrop-filter: blur(3px);
    -webkit-backdrop-filter: blur(3px);
}
.usan-ticket-backdrop.is-map-clear {
    background: transparent;
    backdrop-filter: none;
    -webkit-backdrop-filter: none;
    pointer-events: none;
    animation: none;
}
.usan-ticket-backdrop[hidden] { display: none; }

.usan-ticket-panel {
    position: fixed;
    top: 0;
    right: 0;
    bottom: 0;
    z-index: 9;
    width: min(400px, 100vw);
    padding: 18px 18px 18px 0;
    pointer-events: none;
    transform: translateX(100%);
    transition: transform var(--dur-slow) var(--ease-out);
}
.usan-ticket-panel.is-open {
    transform: translateX(0);
    pointer-events: auto;
}
.usan-ticket-panel[hidden] { display: none; }

.usan-ticket-panel.usan-create-panel,
.usan-ticket-panel.usan-operator-panel {
    top: var(--usan-top-offset);
    bottom: calc(var(--usan-hud-offset) + 12px);
    height: auto;
    padding-top: 0;
    padding-right: 18px;
    padding-bottom: 18px;
}

.usan-ticket-panel-inner {
    height: 100%;
    display: flex;
    flex-direction: column;
    background: var(--panel-solid);
    border: 1px solid var(--line-strong);
    border-radius: 18px 0 0 18px;
    box-shadow: var(--shadow);
    overflow: hidden;
    animation: usan-ticket-slide-in var(--dur-slow) var(--ease-out);
}
.usan-ticket-panel-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
    padding: 18px 20px 0;
}
.usan-ticket-panel-kicker {
    margin: 0;
    font-size: 13px;
    letter-spacing: 0.12em;
    text-transform: uppercase;
    color: var(--cyan);
    font-weight: 600;
}
.usan-ticket-panel-inner h2 {
    margin: 4px 0 0;
    font-family: var(--serif);
    font-weight: 400;
    font-size: 34px;
    color: var(--ink);
    line-height: 1.05;
}
.usan-ticket-panel-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    padding: 14px 20px 0;
}
.usan-ticket-badge {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 5px 10px;
    border-radius: 999px;
    background: rgba(37, 99, 235, 0.06);
    border: 1px solid var(--line);
    font-size: 13px;
    font-weight: 600;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: var(--ink-dim);
}
.usan-ticket-badge.is-open { color: #dc2626; border-color: rgba(220, 38, 38, 0.35); background: rgba(220, 38, 38, 0.06); }
.usan-ticket-badge.is-done { color: #16a34a; border-color: rgba(22, 163, 74, 0.35); background: rgba(22, 163, 74, 0.06); }
.usan-ticket-badge.is-split-clocks { color: var(--focus); border-color: rgba(37, 99, 235, 0.35); background: rgba(37, 99, 235, 0.08); }
.usan-ticket-badge.is-ca { color: var(--ca); }
.usan-ticket-badge.is-nv { color: var(--nv); }
.usan-split-clocks {
    margin-bottom: 20px;
    padding-bottom: 18px;
    border-bottom: 1px solid var(--line);
}
.usan-split-clocks-note {
    margin: 0 0 14px;
    font-size: 14px;
    line-height: 1.45;
    color: var(--ink-dim);
}
.usan-split-clocks-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 10px;
}
.usan-split-clock {
    padding: 12px;
    border-radius: 12px;
    border: 1px solid var(--line);
    background: rgba(255, 255, 255, 0.85);
}
.usan-split-clock.is-ca {
    border-color: rgba(202, 138, 4, 0.35);
    background: rgba(202, 138, 4, 0.07);
}
.usan-split-clock.is-nv {
    border-color: rgba(2, 132, 199, 0.35);
    background: rgba(2, 132, 199, 0.07);
}
.usan-split-clock-head {
    display: flex;
    flex-direction: column;
    gap: 2px;
    margin-bottom: 10px;
}
.usan-split-clock-state {
    font-size: 12px;
    font-weight: 700;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}
.usan-split-clock.is-ca .usan-split-clock-state { color: var(--ca); }
.usan-split-clock.is-nv .usan-split-clock-state { color: var(--nv); }
.usan-split-clock-id {
    font-size: 13px;
    font-weight: 600;
    color: var(--ink-dim);
    letter-spacing: 0.02em;
}
.usan-split-clock-timer {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 2px;
    margin-bottom: 10px;
    padding: 10px 8px;
    border-radius: 10px;
    background: rgba(255, 255, 255, 0.75);
    border: 1px solid var(--line);
}
.usan-split-clock-remaining {
    font-size: 22px;
    font-weight: 700;
    line-height: 1;
    color: var(--ink);
    font-variant-numeric: tabular-nums;
}
.usan-split-clock-label {
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--ink-muted);
}
.usan-split-clock-meta {
    margin: 0;
    display: grid;
    gap: 6px;
}
.usan-clock-detail {
    display: grid;
    grid-template-columns: auto 1fr;
    gap: 4px 8px;
    align-items: baseline;
}
.usan-clock-detail dt {
    margin: 0;
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    color: var(--ink-muted);
}
.usan-clock-detail dd {
    margin: 0;
    font-size: 13px;
    color: var(--ink-dim);
}
.usan-split-clock-status {
    margin: 8px 0 0;
    font-size: 12px;
    font-weight: 600;
    color: var(--focus);
}
.usan-ticket-panel-body {
    flex: 1;
    overflow: auto;
    padding: 16px 20px 24px;
    scrollbar-width: thin;
    scrollbar-color: rgba(20, 32, 51, 0.15) transparent;
}
.usan-ticket-panel-body::-webkit-scrollbar { width: 6px; }
.usan-ticket-panel-body::-webkit-scrollbar-thumb {
    background: rgba(20, 32, 51, 0.15);
    border-radius: 99px;
}
.usan-ticket-panel-body h3 {
    margin: 0 0 10px;
    font-size: 13px;
    letter-spacing: 0.1em;
    text-transform: uppercase;
    color: var(--ink-muted);
    font-weight: 600;
}
.usan-operator {
    padding: 12px 14px;
    margin-bottom: 10px;
    border-radius: 12px;
    background: rgba(37, 99, 235, 0.04);
    border: 1px solid var(--line);
    transition: border-color var(--dur-fast) ease, background var(--dur-fast) ease;
}
.usan-operator:hover {
    border-color: rgba(37, 99, 235, 0.25);
    background: rgba(37, 99, 235, 0.07);
}
.usan-operator-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
    margin-bottom: 6px;
}
.usan-operator-head strong {
    font-size: 16px;
    letter-spacing: 0.06em;
    color: var(--ink);
}
.usan-operator-status {
    font-size: 12px;
    font-weight: 700;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    padding: 3px 8px;
    border-radius: 999px;
}
.usan-operator-status.is-clear,
.usan-operator-status.is-marked { color: #16a34a; background: rgba(22, 163, 74, 0.12); }
.usan-operator-status.is-incomplete,
.usan-operator-status.is-open { color: #ea580c; background: rgba(234, 88, 12, 0.12); }
.usan-operator-status.is-split { color: var(--focus); background: rgba(37, 99, 235, 0.12); }
.usan-operator p {
    margin: 0 0 4px;
    font-size: 15px;
    line-height: 1.5;
    color: var(--ink-dim);
}
.usan-operator time {
    font-size: 12px;
    color: var(--ink-muted);
    letter-spacing: 0.02em;
}
.usan-ticket-empty {
    margin: 0;
    padding: 16px;
    border-radius: 12px;
    background: rgba(234, 88, 12, 0.06);
    border: 1px dashed rgba(234, 88, 12, 0.35);
    color: var(--ink-dim);
    font-size: 15px;
    line-height: 1.5;
}
.usan-ticket-linked {
    margin: 0 0 14px;
    padding: 12px 14px;
    border-radius: 12px;
    border: 1px solid rgba(37, 99, 235, 0.22);
    background: rgba(37, 99, 235, 0.06);
    color: var(--ink-dim);
    font-size: 14px;
    line-height: 1.5;
}

/* Slide 8 — member response workspace */
.usan-ticket-panel.is-member-view .usan-ticket-panel-kicker {
    color: #0d9488;
}
.usan-ticket-panel.is-member-view .usan-ticket-panel-inner {
    border-color: rgba(13, 148, 136, 0.28);
    box-shadow: 0 18px 48px rgba(13, 148, 136, 0.12), var(--shadow);
}
.usan-member-intro {
    margin: 0 0 16px;
    font-size: 15px;
    line-height: 1.5;
    color: var(--ink-dim);
}
.usan-member-request,
.usan-member-corridor,
.usan-member-actions {
    margin-bottom: 18px;
    padding: 14px 16px;
    border-radius: 14px;
    border: 1px solid var(--line);
    background: rgba(255, 255, 255, 0.92);
}
.usan-member-request {
    border-color: rgba(13, 148, 136, 0.22);
    background: rgba(13, 148, 136, 0.05);
}
.usan-member-dl {
    display: grid;
    grid-template-columns: minmax(88px, auto) 1fr;
    gap: 6px 12px;
    margin: 0;
}
.usan-member-dl dt {
    margin: 0;
    font-size: 12px;
    font-weight: 700;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    color: var(--ink-muted);
}
.usan-member-dl dd {
    margin: 0;
    font-size: 15px;
    line-height: 1.45;
    color: var(--ink-dim);
}
.usan-member-corridor-note {
    margin: 0 0 8px;
    font-size: 15px;
    line-height: 1.5;
    color: var(--ink);
    font-weight: 600;
}
.usan-member-instructions {
    margin: 0;
    font-size: 14px;
    line-height: 1.5;
    color: var(--ink-dim);
}
.usan-member-actions-note,
.usan-member-submitted {
    margin: 0 0 12px;
    font-size: 14px;
    line-height: 1.45;
    color: var(--ink-dim);
}
.usan-member-submitted {
    padding: 10px 12px;
    border-radius: 10px;
    background: rgba(22, 163, 74, 0.08);
    border: 1px solid rgba(22, 163, 74, 0.22);
    color: #15803d;
}
.usan-member-action-grid {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
}
.usan-member-action-btn {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 4px;
    padding: 12px 14px;
    border-radius: 12px;
    border: 1px solid var(--line);
    background: var(--panel-solid);
    cursor: pointer;
    text-align: left;
    transition: border-color var(--dur-fast) ease, background var(--dur-fast) ease, box-shadow var(--dur-fast) ease;
}
.usan-member-action-btn strong {
    font-size: 15px;
    letter-spacing: 0.04em;
    color: var(--ink);
}
.usan-member-action-btn span {
    font-size: 12px;
    line-height: 1.35;
    color: var(--ink-muted);
}
.usan-member-action-btn:hover {
    border-color: rgba(13, 148, 136, 0.35);
    background: rgba(13, 148, 136, 0.06);
}
.usan-member-action-btn.is-selected {
    border-color: rgba(13, 148, 136, 0.55);
    background: rgba(13, 148, 136, 0.12);
    box-shadow: inset 0 0 0 1px rgba(13, 148, 136, 0.18);
}
.usan-member-action-btn.is-clear.is-selected { border-color: rgba(22, 163, 74, 0.45); background: rgba(22, 163, 74, 0.1); }
.usan-member-action-btn.is-marked.is-selected { border-color: rgba(22, 163, 74, 0.45); background: rgba(22, 163, 74, 0.1); }
.usan-member-action-btn.is-conflict.is-selected { border-color: rgba(220, 38, 38, 0.4); background: rgba(220, 38, 38, 0.08); }
.usan-member-action-btn.is-incomplete.is-selected { border-color: rgba(234, 88, 12, 0.45); background: rgba(234, 88, 12, 0.08); }
.usan-member-action-confirm {
    margin: 12px 0 0;
    padding: 10px 12px;
    border-radius: 10px;
    font-size: 13px;
    line-height: 1.45;
    color: #0f766e;
    background: rgba(13, 148, 136, 0.08);
    border: 1px solid rgba(13, 148, 136, 0.2);
}

/* Operator response workspace — side panel over map */
.usan-operator-panel {
    width: min(440px, 92vw);
}
.usan-operator-panel .usan-ticket-panel-inner {
    min-height: 0;
    max-height: 100%;
}
.usan-operator-panel-note {
    margin: 0;
    padding: 0 20px 12px;
    font-size: 14px;
    line-height: 1.45;
    color: var(--ink-dim);
}
.usan-operator-panel-list-wrap {
    flex: 0 0 auto;
    overflow: visible;
    padding: 0 20px 12px;
    border-bottom: 1px solid var(--line);
    scrollbar-width: thin;
    scrollbar-color: rgba(20, 32, 51, 0.15) transparent;
}
.usan-operator-panel:has(.usan-operator-panel-detail:not([hidden])) .usan-operator-panel-list-wrap {
    flex: 0 1 auto;
    min-height: 0;
    max-height: min(36vh, 320px);
    overflow: auto;
}
.usan-operator-panel-list-wrap::-webkit-scrollbar { width: 6px; }
.usan-operator-panel-list-wrap::-webkit-scrollbar-thumb {
    background: rgba(20, 32, 51, 0.15);
    border-radius: 99px;
}
.usan-operator-panel-list-title {
    margin: 0 0 10px;
    font-size: 12px;
    letter-spacing: 0.1em;
    text-transform: uppercase;
    color: var(--ink-muted);
    font-weight: 600;
}
.usan-operator-ticket-list {
    list-style: none;
    margin: 0;
    padding: 0;
    display: grid;
    gap: 8px;
}
.usan-operator-ticket-item {
    display: grid;
    gap: 4px;
    padding: 10px 12px;
    border-radius: 12px;
    border: 1px solid var(--line);
    border-left-width: 4px;
    background: rgba(255, 255, 255, 0.9);
    cursor: pointer;
    transition: border-color var(--dur-fast) ease, background var(--dur-fast) ease, box-shadow var(--dur-fast) ease;
}
.usan-operator-ticket-item.is-status-awaiting {
    border-left-color: #d97706;
    background: rgba(217, 119, 6, 0.04);
}
.usan-operator-ticket-item.is-status-clear,
.usan-operator-ticket-item.is-status-marked {
    border-left-color: #16a34a;
    background: rgba(22, 163, 74, 0.05);
}
.usan-operator-ticket-item.is-status-incomplete {
    border-left-color: #ea580c;
    background: rgba(234, 88, 12, 0.05);
}
.usan-operator-ticket-item.is-status-conflict {
    border-left-color: #dc2626;
    background: rgba(220, 38, 38, 0.05);
}
.usan-operator-ticket-item:hover {
    border-color: rgba(13, 148, 136, 0.3);
}
.usan-operator-ticket-item.is-status-awaiting:hover {
    border-color: rgba(217, 119, 6, 0.35);
    background: rgba(217, 119, 6, 0.08);
}
.usan-operator-ticket-item.is-status-clear:hover,
.usan-operator-ticket-item.is-status-marked:hover {
    border-color: rgba(22, 163, 74, 0.35);
    background: rgba(22, 163, 74, 0.1);
}
.usan-operator-ticket-item.is-status-incomplete:hover {
    border-color: rgba(234, 88, 12, 0.35);
    background: rgba(234, 88, 12, 0.08);
}
.usan-operator-ticket-item.is-status-conflict:hover {
    border-color: rgba(220, 38, 38, 0.35);
    background: rgba(220, 38, 38, 0.08);
}
.usan-operator-ticket-item.is-selected {
    border-color: rgba(13, 148, 136, 0.45);
    box-shadow: inset 0 0 0 1px rgba(13, 148, 136, 0.14);
}
.usan-operator-ticket-item.is-status-awaiting.is-selected {
    border-color: rgba(217, 119, 6, 0.5);
    background: rgba(217, 119, 6, 0.12);
    box-shadow: inset 0 0 0 1px rgba(217, 119, 6, 0.16);
}
.usan-operator-ticket-item.is-status-clear.is-selected,
.usan-operator-ticket-item.is-status-marked.is-selected {
    border-color: rgba(22, 163, 74, 0.5);
    background: rgba(22, 163, 74, 0.12);
    box-shadow: inset 0 0 0 1px rgba(22, 163, 74, 0.16);
}
.usan-operator-ticket-item.is-status-incomplete.is-selected {
    border-color: rgba(234, 88, 12, 0.5);
    background: rgba(234, 88, 12, 0.12);
    box-shadow: inset 0 0 0 1px rgba(234, 88, 12, 0.16);
}
.usan-operator-ticket-item.is-status-conflict.is-selected {
    border-color: rgba(220, 38, 38, 0.5);
    background: rgba(220, 38, 38, 0.12);
    box-shadow: inset 0 0 0 1px rgba(220, 38, 38, 0.16);
}
.usan-operator-ticket-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 8px;
}
.usan-operator-ticket-id {
    font-size: 14px;
    letter-spacing: 0.03em;
    color: var(--ink);
}
.usan-operator-ticket-member {
    font-size: 13px;
    font-weight: 600;
    color: #0f766e;
}
.usan-operator-ticket-work {
    font-size: 13px;
    line-height: 1.4;
    color: var(--ink-dim);
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.usan-operator-ticket-empty {
    margin: 0;
    padding: 12px;
    border-radius: 12px;
    border: 1px dashed var(--line);
    font-size: 14px;
    color: var(--ink-muted);
    text-align: center;
}
.usan-operator-panel-empty {
    margin: 0;
    padding: 16px 20px;
    font-size: 14px;
    line-height: 1.45;
    color: var(--ink-muted);
}
.usan-operator-panel-empty[hidden] { display: none; }
.usan-operator-panel-detail {
    flex: 1;
    display: flex;
    flex-direction: column;
    min-height: 0;
    overflow: hidden;
}
.usan-operator-panel-detail[hidden] { display: none; }
.usan-operator-panel-detail .usan-ticket-panel-body {
    flex: 1 1 auto;
    min-height: 0;
    overflow-y: auto;
}

/* Demo ticket hover labels */
.usan-demo-labels {
    position: fixed;
    inset: 0;
    z-index: 4;
    pointer-events: none;
    overflow: hidden;
}
.usan-demo-labels[hidden] { display: none; }
.usan-demo-label {
    position: absolute;
    left: 0;
    top: 0;
    transform: translate(-50%, -100%);
    margin-top: -10px;
    padding: 6px 12px;
    border-radius: 999px;
    background: linear-gradient(180deg, #3b82f6, #2563eb);
    color: #fff;
    font: 700 13px/1 var(--sans);
    letter-spacing: 0.06em;
    text-transform: uppercase;
    white-space: nowrap;
    box-shadow: 0 4px 16px rgba(37, 99, 235, 0.4), 0 0 0 2px rgba(255, 255, 255, 0.9);
    animation: usan-demo-bounce 2s ease-in-out infinite;
    pointer-events: auto;
    cursor: pointer;
}
.usan-demo-label::after {
    content: "";
    position: absolute;
    left: 50%;
    bottom: -5px;
    transform: translateX(-50%);
    border: 5px solid transparent;
    border-top-color: #2563eb;
}
.usan-demo-label.is-clip-demo {
    font-size: 11px;
    letter-spacing: 0.04em;
    padding: 5px 10px;
}
.usan-demo-label.is-clip-demo[data-ticket-id^="CA"] {
    background: linear-gradient(180deg, #eab308, #ca8a04);
    box-shadow: 0 4px 16px rgba(202, 138, 4, 0.4), 0 0 0 2px rgba(255, 255, 255, 0.9);
}
.usan-demo-label.is-clip-demo[data-ticket-id^="CA"]::after {
    border-top-color: #ca8a04;
}
.usan-demo-label.is-clip-demo[data-ticket-id^="NV"] {
    background: linear-gradient(180deg, #38bdf8, #0284c7);
    box-shadow: 0 4px 16px rgba(2, 132, 199, 0.4), 0 0 0 2px rgba(255, 255, 255, 0.9);
}
.usan-demo-label.is-clip-demo[data-ticket-id^="NV"]::after {
    border-top-color: #0284c7;
}
.usan-demo-label.is-all-clear {
    background: linear-gradient(180deg, #22c55e, #16a34a);
    box-shadow: 0 4px 16px rgba(22, 163, 74, 0.4), 0 0 0 2px rgba(255, 255, 255, 0.9);
}
.usan-demo-label.is-all-clear::after {
    border-top-color: #16a34a;
}

@keyframes usan-ticket-slide-in {
    from { opacity: 0; transform: translateX(12px); }
    to { opacity: 1; transform: translateX(0); }
}
@keyframes usan-demo-bounce {
    0%, 100% { transform: translate(-50%, -100%) translateY(0); }
    50% { transform: translate(-50%, -100%) translateY(-5px); }
}

.usan-briefing {
    inset: 0;
    background: rgba(20, 32, 51, 0.35);
    backdrop-filter: blur(6px);
    display: grid;
    place-items: center;
    padding: 24px;
    z-index: 8;
    animation: usan-fade-in var(--dur-med) ease;
}
.usan-briefing[hidden] { display: none; }
.usan-briefing-panel {
    width: min(920px, 100%);
    max-height: min(88vh, 920px);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    background: var(--panel-solid);
    border: 1px solid var(--line-strong);
    border-radius: 18px;
    box-shadow: var(--shadow);
    animation: usan-panel-in var(--dur-slow) var(--ease-out);
}
.usan-briefing-head, .usan-briefing-tabs { padding: 16px 20px 0; display: flex; align-items: center; gap: 12px; }
.usan-briefing-head { justify-content: space-between; align-items: flex-start; }
.usan-briefing-brand {
    display: flex;
    flex-direction: column;
    align-items: flex-start;
    gap: 8px;
    flex-shrink: 0;
}
.usan-briefing-logo {
    display: block;
    height: 32px;
    width: auto;
    max-width: none;
    flex-shrink: 0;
    object-fit: contain;
}
.usan-briefing-panel h2 { margin: 0; font-family: var(--serif); font-weight: 400; font-size: 42px; color: var(--ink); }
.usan-briefing-tabs { border-bottom: 1px solid var(--line); padding-bottom: 0; }
.usan-briefing-tabs button {
    appearance: none;
    background: none;
    border: 0;
    border-bottom: 2px solid transparent;
    color: var(--ink-muted);
    font: 600 15px var(--sans);
    letter-spacing: 0.08em;
    text-transform: uppercase;
    padding: 10px 4px 12px;
    margin-right: 16px;
    cursor: pointer;
    transition: color var(--dur-fast) ease, border-color var(--dur-fast) ease;
}
.usan-briefing-tabs button:hover { color: var(--ink); }
.usan-briefing-tabs button.is-active { color: var(--focus); border-bottom-color: var(--focus); }
.usan-briefing-tabs button:focus-visible {
    outline: 2px solid var(--focus);
    outline-offset: 2px;
    border-radius: 4px;
}
.usan-briefing-body {
    padding: 18px 22px 24px;
    overflow: auto;
    scrollbar-width: thin;
    scrollbar-color: rgba(20, 32, 51, 0.15) transparent;
}
.usan-briefing-body::-webkit-scrollbar { width: 6px; }
.usan-briefing-body::-webkit-scrollbar-thumb {
    background: rgba(20, 32, 51, 0.15);
    border-radius: 99px;
}
.usan-briefing-body h3 { font-family: var(--serif); font-weight: 400; font-size: 28px; margin: 22px 0 8px; color: var(--ink); }
.usan-briefing-body h3:first-child { margin-top: 0; }
.usan-briefing-body p { color: var(--ink-dim); font-size: 17px; line-height: 1.6; margin: 0 0 10px; }
.usan-offer-headline { font-size: 26px !important; }
.usan-offer-lead { font-size: 18px; }
.usan-offer-title { font-size: 22px !important; margin-top: 18px !important; }
.usan-offer-list {
    margin: 0 0 16px;
    padding: 0 0 0 1.2em;
    color: var(--ink-dim);
    font-size: 16px;
    line-height: 1.5;
}
.usan-offer-list li { margin: 0 0 6px; }
.usan-matrix-group th {
    background: rgba(37, 99, 235, 0.08);
    color: var(--ink);
    font-size: 13px;
    font-weight: 700;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    padding-top: 14px;
}
.usan-matrix { width: 100%; border-collapse: collapse; font-size: 16px; line-height: 1.5; }
.usan-matrix th, .usan-matrix td { text-align: left; padding: 10px 12px; border-bottom: 1px solid var(--line); vertical-align: top; }
.usan-matrix th { color: var(--ink-muted); font-size: 14px; font-weight: 600; letter-spacing: 0.02em; text-transform: none; }
.usan-matrix td:first-child { font-weight: 500; color: var(--ink); max-width: 14em; }
.usan-matrix td:last-child { color: var(--ink-dim); font-size: 15px; }
.usan-matrix tbody tr { transition: background var(--dur-fast) ease; }
.usan-matrix tbody tr:hover { background: rgba(37, 99, 235, 0.04); }
.usan-parity-edge {
    padding: 12px 14px;
    border-radius: 10px;
    background: rgba(124, 58, 237, 0.08);
    border: 1px solid rgba(124, 58, 237, 0.2);
    color: var(--ink);
    font-size: 15px;
}
.usan-parity-table td:nth-child(3) { color: var(--ink-dim); }
.usan-parity-asc { color: var(--ink); font-weight: 500; }
.usan-create-assist {
    margin: 0 0 12px;
    padding: 10px 12px;
    border-radius: 8px;
    background: rgba(124, 58, 237, 0.1);
    border: 1px solid rgba(124, 58, 237, 0.25);
    color: #5b21b6;
    font-size: 14px;
    line-height: 1.45;
}
.usan-create-justification {
    margin: 14px 0 0;
    padding: 12px 14px;
    border-radius: 10px;
    background: rgba(220, 38, 38, 0.06);
    border: 1px solid rgba(220, 38, 38, 0.22);
}
.usan-create-justification[hidden] { display: none; }
.usan-create-justification label {
    display: block;
    margin-bottom: 8px;
}
.usan-create-justification-label {
    display: block;
    font-weight: 600;
    font-size: 14px;
    color: #991b1b;
}
.usan-create-justification-note {
    display: block;
    margin-top: 4px;
    font-size: 13px;
    line-height: 1.45;
    color: var(--ink-dim);
}
.usan-create-justification textarea {
    width: 100%;
    min-height: 72px;
    padding: 10px 12px;
    border: 1px solid var(--line-strong);
    border-radius: 8px;
    font: inherit;
    font-size: 14px;
    line-height: 1.45;
    resize: vertical;
    background: var(--panel-solid);
    color: var(--ink);
}
.usan-create-justification textarea:focus {
    outline: 2px solid rgba(220, 38, 38, 0.35);
    outline-offset: 1px;
}
.usan-create-justification textarea.is-invalid {
    border-color: #dc2626;
    box-shadow: 0 0 0 2px rgba(220, 38, 38, 0.15);
}
.usan-yes { color: #16a34a; font-weight: 600; white-space: nowrap; }

/* Stakeholder stories — Who we serve */
.usan-stakeholder-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    gap: 14px;
    margin-top: 18px;
}
.usan-stakeholder-card {
    background: var(--panel-solid);
    border: 1px solid var(--line);
    border-radius: 14px;
    padding: 16px 18px;
    transition: border-color var(--dur-fast) ease, box-shadow var(--dur-fast) ease;
}
.usan-stakeholder-card:hover {
    border-color: var(--line-strong);
    box-shadow: 0 4px 18px rgba(37, 99, 235, 0.06);
}
.usan-stakeholder-head {
    display: flex;
    align-items: baseline;
    justify-content: space-between;
    gap: 10px;
    margin-bottom: 8px;
}
.usan-stakeholder-head h4 {
    margin: 0;
    font-family: var(--serif);
    font-weight: 400;
    font-size: 22px;
    color: var(--ink);
    line-height: 1.2;
}
.usan-stakeholder-tag {
    font-size: 12px;
    font-weight: 600;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: var(--cyan);
    white-space: nowrap;
    flex-shrink: 0;
}
.usan-stakeholder-card p {
    font-size: 15px;
    line-height: 1.55;
    margin: 0 0 8px;
    color: var(--ink-dim);
}
.usan-stakeholder-card p:last-of-type { margin-bottom: 10px; }
.usan-stakeholder-card .usan-offer-title {
    margin: 12px 0 6px;
    font-family: var(--sans);
    font-size: 12px;
    font-weight: 600;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: var(--accent);
}
.usan-stakeholder-card .usan-offer-title:first-of-type { margin-top: 0; }
.usan-stakeholder-card .usan-offer-list {
    margin: 0 0 10px;
    padding-left: 1.1em;
    font-size: 14px;
}
.usan-stakeholder-card .usan-offer-list li { margin: 0 0 5px; }
.usan-stakeholder-features {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin: 0;
    padding: 0;
    list-style: none;
}
.usan-stakeholder-features li {
    font-size: 12px;
    font-weight: 500;
    color: var(--focus);
    background: rgba(37, 99, 235, 0.08);
    border: 1px solid rgba(37, 99, 235, 0.14);
    border-radius: 999px;
    padding: 3px 10px;
    line-height: 1.4;
}

/* Demo overlays — ticket list & analytics */
.usan-demo-overlay {
    position: fixed;
    inset: 0;
    z-index: 8;
    display: grid;
    place-items: center;
    padding: 24px;
    background: rgba(20, 32, 51, 0.35);
    backdrop-filter: blur(6px);
    animation: usan-fade-in var(--dur-med) ease;
}
.usan-demo-overlay[hidden] { display: none; }

.usan-demo-panel {
    width: min(760px, 100%);
    max-height: min(88vh, 820px);
    overflow: hidden;
    display: flex;
    flex-direction: column;
    background: var(--panel-solid);
    border: 1px solid var(--line-strong);
    border-radius: 18px;
    box-shadow: var(--shadow);
    animation: usan-panel-in var(--dur-slow) var(--ease-out);
}
.usan-demo-panel-wide { width: min(960px, 100%); }

.usan-demo-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 12px;
    padding: 16px 20px 0;
}
.usan-demo-kicker {
    margin: 0;
    font-size: 14px;
    letter-spacing: 0.14em;
    text-transform: uppercase;
    color: var(--cyan);
    font-weight: 600;
}
.usan-demo-panel h2 {
    margin: 4px 0 0;
    font-family: var(--serif);
    font-weight: 400;
    font-size: 42px;
    color: var(--ink);
    line-height: 1.05;
}
.usan-demo-close {
    appearance: none;
    border: 1px solid var(--line-strong);
    background: var(--panel-solid);
    color: var(--ink-muted);
    width: 44px;
    height: 44px;
    border-radius: 999px;
    font-size: 26px;
    line-height: 1;
    cursor: pointer;
    display: grid;
    place-items: center;
    flex-shrink: 0;
    transition: border-color var(--dur-fast) ease, color var(--dur-fast) ease, background var(--dur-fast) ease;
}
.usan-demo-close:hover {
    border-color: rgba(37, 99, 235, 0.45);
    color: var(--focus);
    background: rgba(37, 99, 235, 0.06);
}
.usan-demo-close:focus-visible {
    outline: 2px solid var(--focus);
    outline-offset: 2px;
}
.usan-demo-note {
    margin: 10px 20px 0;
    font-size: 15px;
    line-height: 1.5;
    color: var(--ink-dim);
}

.usan-ticket-list-wrap {
    margin: 14px 20px 20px;
    overflow: auto;
    border: 1px solid var(--line);
    border-radius: 14px;
    scrollbar-width: thin;
    scrollbar-color: rgba(20, 32, 51, 0.15) transparent;
}
.usan-ticket-list-wrap::-webkit-scrollbar { width: 6px; }
.usan-ticket-list-wrap::-webkit-scrollbar-thumb {
    background: rgba(20, 32, 51, 0.15);
    border-radius: 99px;
}
.usan-ticket-list {
    width: 100%;
    border-collapse: collapse;
    font-size: 15px;
    line-height: 1.4;
}
.usan-ticket-list th,
.usan-ticket-list td {
    text-align: left;
    padding: 11px 14px;
    border-bottom: 1px solid var(--line);
    vertical-align: middle;
}
.usan-ticket-list th {
    position: sticky;
    top: 0;
    z-index: 1;
    background: rgba(248, 250, 252, 0.98);
    color: var(--ink-muted);
    font-size: 13px;
    font-weight: 600;
    letter-spacing: 0.06em;
    text-transform: uppercase;
}
.usan-ticket-list tbody tr:last-child td { border-bottom: 0; }
.usan-ticket-list-row {
    cursor: pointer;
    transition: background var(--dur-fast) ease;
}
.usan-ticket-list-row:hover,
.usan-ticket-list-row:focus-visible {
    background: rgba(37, 99, 235, 0.06);
    outline: none;
}
.usan-ticket-list-row:focus-visible {
    box-shadow: inset 0 0 0 2px var(--focus);
}
.usan-ticket-list-id {
    font-weight: 600;
    color: var(--focus);
    letter-spacing: 0.03em;
}
.usan-ticket-list-badge {
    display: inline-block;
    padding: 3px 9px;
    border-radius: 999px;
    font-size: 12px;
    font-weight: 700;
    letter-spacing: 0.05em;
    text-transform: uppercase;
    border: 1px solid transparent;
}
.usan-ticket-list-badge.is-clear,
.usan-ticket-list-badge.is-marked {
    color: #15803d;
    background: rgba(22, 163, 74, 0.12);
    border-color: rgba(22, 163, 74, 0.25);
}
.usan-ticket-list-badge.is-awaiting {
    color: #b45309;
    background: rgba(217, 119, 6, 0.12);
    border-color: rgba(217, 119, 6, 0.28);
}
.usan-ticket-list-badge.is-incomplete {
    color: #c2410c;
    background: rgba(234, 88, 12, 0.1);
    border-color: rgba(234, 88, 12, 0.25);
}
.usan-ticket-list-badge.is-conflict {
    color: #b91c1c;
    background: rgba(220, 38, 38, 0.1);
    border-color: rgba(220, 38, 38, 0.25);
}
.usan-ticket-list-badge.is-split {
    color: #7c3aed;
    background: rgba(124, 58, 237, 0.1);
    border-color: rgba(124, 58, 237, 0.25);
}
.usan-ticket-list-state.is-ca { color: #ca8a04; font-weight: 600; }
.usan-ticket-list-state.is-nv { color: #0284c7; font-weight: 600; }
.usan-ticket-list-state.is-both { color: var(--ink); font-weight: 600; }
.usan-ticket-list-empty {
    margin: 0;
    padding: 28px 20px;
    text-align: center;
    color: var(--ink-dim);
    font-size: 15px;
}
.usan-ticket-list-operator {
    font-weight: 600;
    white-space: nowrap;
}
.usan-ticket-list-detail {
    max-width: 320px;
    color: var(--ink-dim);
    font-size: 14px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.usan-ticket-list-site,
.usan-ticket-list-work,
.usan-ticket-list-company {
    max-width: 200px;
    color: var(--ink-dim);
    font-size: 14px;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.usan-ticket-list-type {
    white-space: nowrap;
    font-size: 14px;
}
.usan-ticket-list-time {
    white-space: nowrap;
    color: var(--ink-muted);
    font-size: 14px;
}

.usan-analytics-body {
    padding: 14px 20px 22px;
    overflow: auto;
    scrollbar-width: thin;
    scrollbar-color: rgba(20, 32, 51, 0.15) transparent;
}
.usan-analytics-body::-webkit-scrollbar { width: 6px; }
.usan-analytics-body::-webkit-scrollbar-thumb {
    background: rgba(20, 32, 51, 0.15);
    border-radius: 99px;
}
.usan-analytics-shift {
    margin: 0 0 16px;
    font-size: 15px;
    color: var(--ink-dim);
}
.usan-analytics-kpis {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 12px;
    margin-bottom: 18px;
}
.usan-analytics-kpi {
    padding: 14px 16px;
    border-radius: 14px;
    border: 1px solid var(--line);
    background: rgba(37, 99, 235, 0.03);
}
.usan-analytics-kpi-label {
    display: block;
    margin-bottom: 6px;
    font-size: 12px;
    font-weight: 600;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--ink-muted);
}
.usan-analytics-kpi-value {
    display: block;
    font-family: var(--serif);
    font-size: 34px;
    line-height: 1;
    color: var(--ink);
}
.usan-analytics-kpi-note {
    display: block;
    margin-top: 6px;
    font-size: 13px;
    color: var(--ink-dim);
}
.usan-analytics-kpi.is-alert {
    border-color: rgba(234, 88, 12, 0.3);
    background: rgba(234, 88, 12, 0.06);
}
.usan-analytics-kpi.is-alert .usan-analytics-kpi-value { color: #c2410c; }

.usan-analytics-grid {
    display: grid;
    grid-template-columns: 1.2fr 1fr;
    gap: 14px;
}
.usan-analytics-card {
    padding: 16px 18px;
    border-radius: 14px;
    border: 1px solid var(--line);
    background: var(--panel-solid);
}
.usan-analytics-card h3 {
    margin: 0 0 12px;
    font-family: var(--serif);
    font-weight: 400;
    font-size: 24px;
    color: var(--ink);
}
.usan-analytics-card-note {
    margin: 0 0 12px;
    font-size: 13px;
    line-height: 1.45;
    color: var(--ink-dim);
}
.usan-analytics-card-wide {
    grid-column: 1 / -1;
}
.usan-type-catalog {
    width: 100%;
    border-collapse: collapse;
    font-size: 14px;
}
.usan-type-catalog th,
.usan-type-catalog td {
    padding: 10px 12px;
    border-bottom: 1px solid var(--line);
    text-align: left;
    vertical-align: top;
}
.usan-type-catalog th {
    font-size: 12px;
    font-weight: 600;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: var(--ink-dim);
}
.usan-type-catalog code {
    font-family: var(--mono, ui-monospace, monospace);
    font-size: 12px;
    color: var(--ink-dim);
}
.usan-chart-bars {
    display: flex;
    align-items: flex-end;
    gap: 8px;
    height: 140px;
    padding-top: 8px;
}
.usan-chart-bar-col {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 6px;
    min-width: 0;
}
.usan-chart-bar-track {
    width: 100%;
    height: 110px;
    display: flex;
    align-items: flex-end;
    border-radius: 8px 8px 4px 4px;
    background: rgba(20, 32, 51, 0.05);
}
.usan-chart-bar-fill {
    width: 100%;
    border-radius: 8px 8px 4px 4px;
    background: linear-gradient(180deg, #60a5fa, #2563eb);
    min-height: 4px;
    transition: height var(--dur-slow) var(--ease-out);
}
.usan-chart-bar-fill.is-ca { background: linear-gradient(180deg, #facc15, #ca8a04); }
.usan-chart-bar-fill.is-nv { background: linear-gradient(180deg, #38bdf8, #0284c7); }
.usan-chart-bar-fill.is-alert { background: linear-gradient(180deg, #fb923c, #ea580c); }
.usan-chart-bar-label {
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.04em;
    color: var(--ink-muted);
    text-transform: uppercase;
}
.usan-chart-bar-value {
    font-size: 12px;
    font-weight: 600;
    color: var(--ink-dim);
}

.usan-analytics-breakdown {
    display: grid;
    gap: 10px;
}
.usan-analytics-row {
    display: grid;
    grid-template-columns: 88px 1fr 42px;
    align-items: center;
    gap: 10px;
    font-size: 14px;
}
.usan-analytics-row-label {
    font-weight: 600;
    color: var(--ink);
}
.usan-analytics-row-track {
    height: 10px;
    border-radius: 99px;
    background: rgba(20, 32, 51, 0.08);
    overflow: hidden;
}
.usan-analytics-row-fill {
    height: 100%;
    border-radius: 99px;
    background: linear-gradient(90deg, #2563eb, #0891b2);
}
.usan-analytics-row-fill.is-ca { background: linear-gradient(90deg, #ca8a04, #eab308); }
.usan-analytics-row-fill.is-nv { background: linear-gradient(90deg, #0284c7, #38bdf8); }
.usan-analytics-row-fill.is-emergency { background: linear-gradient(90deg, #dc2626, #ea580c); }
.usan-analytics-row-value {
    text-align: right;
    font-weight: 600;
    color: var(--ink-dim);
}

.usan-analytics-members {
    margin: 0;
    padding: 0;
    list-style: none;
    display: grid;
    gap: 8px;
}
.usan-analytics-members li {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 10px 12px;
    border-radius: 10px;
    background: rgba(234, 88, 12, 0.06);
    border: 1px solid rgba(234, 88, 12, 0.18);
    font-size: 14px;
}
.usan-analytics-members strong {
    letter-spacing: 0.06em;
    color: var(--ink);
}
.usan-analytics-members span {
    font-weight: 600;
    color: #c2410c;
}

@keyframes usan-card-in {
    from { opacity: 0.72; transform: translateY(6px); }
    to { opacity: 1; transform: translateY(0); }
}
@keyframes usan-panel-in {
    from { opacity: 0; transform: translateY(12px) scale(0.985); }
    to { opacity: 1; transform: translateY(0) scale(1); }
}
@keyframes usan-fade-in {
    from { opacity: 0; }
    to { opacity: 1; }
}
@keyframes usan-sheet-up {
    from { opacity: 0; transform: translateY(16px); }
    to { opacity: 1; transform: translateY(0); }
}
@keyframes usan-hint-in {
    from { opacity: 0; transform: translateX(-50%) translateY(8px); }
    to { opacity: 1; transform: translateX(-50%) translateY(0); }
}
@keyframes usan-pulse {
    0%, 100% { opacity: 0.35; transform: scale(0.92); }
    50% { opacity: 1; transform: scale(1); }
}

@media (prefers-reduced-motion: reduce) {
    *, *::before, *::after {
        animation-duration: 0.01ms !important;
        animation-iteration-count: 1 !important;
        transition-duration: 0.01ms !important;
    }
}

@media (max-width: 820px) {
    :root {
        --usan-hud-offset: calc(68px + env(safe-area-inset-bottom, 0px));
        --usan-legend-reserve: 0px;
        --usan-mobile-top: calc(112px + env(safe-area-inset-top, 0px));
        --usan-mobile-bottom: calc(76px + env(safe-area-inset-bottom, 0px));
    }

    .maplibregl-ctrl-group button {
        width: 44px !important;
        height: 44px !important;
    }

    .usan-top {
        top: calc(10px + env(safe-area-inset-top, 0px));
        left: 12px;
        right: 12px;
        flex-wrap: wrap;
        gap: 8px;
    }
    .usan-logo { height: 32px; }
    .usan-top-actions {
        margin-left: 0;
        width: 100%;
        justify-content: flex-start;
        flex-wrap: nowrap;
        overflow-x: auto;
        -webkit-overflow-scrolling: touch;
        scrollbar-width: none;
        gap: 6px;
        padding-bottom: 2px;
    }
    .usan-top-actions::-webkit-scrollbar { display: none; }
    .usan-basemap-toggle { flex-shrink: 0; }
    .usan-search-wrap {
        flex-shrink: 0;
        max-width: min(200px, 48vw);
    }
    .usan-layer-wrap { flex-shrink: 0; }
    .usan-compass-ctrl .usan-compass-btn {
        width: 44px;
        height: 44px;
    }
    .usan-basemap-btn {
        min-height: 44px;
        padding: 10px 14px;
    }
    .usan-btn {
        flex-shrink: 0;
        min-height: 44px;
        padding: 10px 14px;
        font-size: 13px;
    }

    .usan-card {
        top: auto;
        bottom: var(--usan-mobile-bottom);
        max-height: min(38vh, calc(100vh - var(--usan-mobile-top) - var(--usan-mobile-bottom) - 16px));
        left: 12px;
        width: calc(100vw - 24px);
        padding: 16px 14px 0;
        border-radius: 16px;
        -webkit-overflow-scrolling: touch;
    }
    .usan-card h1 { font-size: clamp(28px, 7vw, 36px); }
    .usan-card-num { font-size: 28px; }
    .usan-card-dek { font-size: 16px; margin-bottom: 10px; }
    .usan-card-body p { font-size: 16px; }
    .usan-fact { font-size: 14px; grid-template-columns: 72px 1fr; }
    .usan-card-actions {
        position: sticky;
        bottom: 0;
        margin: 0 -14px;
        padding: 12px 14px calc(12px + env(safe-area-inset-bottom, 0px));
        background: var(--panel-solid);
        border-top: 1px solid var(--line);
        box-shadow: 0 -8px 24px rgba(20, 32, 51, 0.06);
    }
    .usan-card-actions .usan-btn {
        flex: 1 1 calc(50% - 4px);
        justify-content: center;
        min-width: 0;
    }

    .usan-rail { display: none; }

    .usan-hud {
        bottom: auto;
        top: var(--usan-mobile-top);
        left: 12px;
        right: 12px;
        align-items: flex-start;
        z-index: 4;
    }
    .usan-hint {
        bottom: calc(var(--usan-mobile-bottom) + 8px);
        max-width: calc(100vw - 24px);
        text-align: center;
        font-size: 12px;
    }

    .usan-bottom {
        padding: 8px 12px calc(10px + env(safe-area-inset-bottom, 0px));
        gap: 10px;
        z-index: 7;
    }
    .usan-foot-copy { font-size: 12px; flex: 1; min-width: 0; }
    .usan-foot-keys { display: none; }

    .usan-create-panel {
        top: auto;
        left: 0;
        right: 0;
        bottom: 0;
        width: 100%;
        height: auto;
        padding: 0;
        transform: translateY(100%);
    }
    .usan-create-panel.is-open {
        transform: translateY(0);
    }
    .usan-create-panel .usan-ticket-panel-inner {
        border-radius: 16px 16px 0 0;
        max-height: min(88vh, 100dvh);
        margin-top: 0;
        padding-bottom: env(safe-area-inset-bottom, 0px);
    }
    .usan-create-panel-head .usan-btn {
        min-width: 44px;
        min-height: 44px;
    }
    .usan-create-panel .usan-create-actions {
        padding-bottom: calc(18px + env(safe-area-inset-bottom, 0px));
    }
    .usan-create-geom span,
    .usan-create-type span {
        min-height: 44px;
        display: flex;
        align-items: center;
        justify-content: center;
    }
    .usan-create-actions .usan-btn { min-width: 44px; }

    .usan-ticket-panel {
        top: auto;
        left: 0;
        right: 0;
        bottom: 0;
        width: 100%;
        height: auto;
        padding: 0;
        transform: translateY(100%);
    }
    .usan-ticket-panel.is-open {
        transform: translateY(0);
    }
    .usan-ticket-panel-inner {
        border-radius: 16px 16px 0 0;
        max-height: min(85vh, 100dvh);
        margin-top: 0;
        padding-bottom: env(safe-area-inset-bottom, 0px);
    }
    .usan-ticket-panel-head .usan-btn,
    .usan-demo-close {
        min-width: 44px;
        min-height: 44px;
    }

    .usan-operator-panel {
        top: auto;
        left: 0;
        right: 0;
        bottom: 0;
        width: 100%;
        height: auto;
        padding: 0;
        transform: translateY(100%);
    }
    .usan-operator-panel.is-open {
        transform: translateY(0);
    }
    .usan-operator-panel .usan-ticket-panel-inner {
        border-radius: 16px 16px 0 0;
        max-height: min(88vh, 100dvh);
    }
    .usan-operator-panel-list-wrap {
        max-height: none;
        overflow: visible;
    }
    .usan-operator-panel:has(.usan-operator-panel-detail:not([hidden])) .usan-operator-panel-list-wrap {
        max-height: min(28vh, 220px);
        overflow: auto;
    }

    .usan-briefing,
    .usan-demo-overlay {
        padding: 0;
        align-items: flex-end;
    }
    .usan-briefing-panel,
    .usan-demo-panel {
        width: 100%;
        max-height: min(94vh, 100dvh);
        border-radius: 16px 16px 0 0;
        animation: usan-sheet-up var(--dur-med) var(--ease-out);
        padding-bottom: env(safe-area-inset-bottom, 0px);
    }
    .usan-briefing-panel h2 { font-size: 34px; }
    .usan-briefing-head .usan-btn,
    .usan-demo-close {
        min-width: 44px;
        min-height: 44px;
    }

    .usan-split-clocks-grid { grid-template-columns: 1fr; }
    .usan-analytics-kpis { grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .usan-analytics-grid { grid-template-columns: 1fr; }
    #ticketListTable th:nth-child(4),
    #ticketListTable td:nth-child(4) { display: none; }
    .usan-member-action-grid { grid-template-columns: 1fr; }
}

@media (max-width: 480px) {
    :root {
        --usan-mobile-top: calc(104px + env(safe-area-inset-top, 0px));
    }

    .usan-card {
        max-height: min(36vh, calc(100vh - var(--usan-mobile-top) - var(--usan-mobile-bottom) - 12px));
    }
    .usan-card h1 { font-size: 28px; }
    .usan-card-num { font-size: 26px; }
    .usan-fact { grid-template-columns: 68px 1fr; font-size: 13px; }
    .usan-btn { padding: 10px 12px; font-size: 12px; letter-spacing: 0.03em; }
    .usan-basemap-btn { padding: 10px 12px; font-size: 10px; }

    .usan-briefing-panel h2,
    .usan-demo-panel h2 { font-size: 28px; }
    .usan-briefing-body p { font-size: 16px; }
    .usan-briefing-body h3 { font-size: 24px; }
    .usan-briefing-tabs {
        overflow-x: auto;
        flex-wrap: nowrap;
        scrollbar-width: none;
        -webkit-overflow-scrolling: touch;
    }
    .usan-briefing-tabs::-webkit-scrollbar { display: none; }
    .usan-briefing-tabs button {
        flex: 0 0 auto;
        margin-right: 10px;
        min-height: 44px;
        font-size: 13px;
    }

    .usan-analytics-kpis { grid-template-columns: 1fr 1fr; }
    .usan-analytics-kpi-value { font-size: 28px; }
    .usan-stakeholder-grid { grid-template-columns: 1fr; }

    .usan-create-panel-scroll h2 { font-size: 26px; }
    .usan-create-sketch-title { font-size: 22px; }
    .usan-create-types { grid-template-columns: 1fr; }
    .usan-create-geometry { grid-template-columns: 1fr; }
}

@media (max-width: 360px) {
    .usan-top-actions { gap: 4px; }
    .usan-btn { padding: 10px 10px; font-size: 11px; }
    #btnBriefing { font-size: 11px; }
}

/* Guided map tour */
.usan-tour-root {
    position: fixed;
    inset: 0;
    z-index: 13;
    pointer-events: none;
}
.usan-tour-root[hidden] { display: none; }
.usan-tour-root.is-paused .usan-tour-spotlight,
.usan-tour-root.is-paused .usan-tour-tooltip { opacity: 0; pointer-events: none; }

.usan-tour-spotlight {
    position: fixed;
    border-radius: 10px;
    box-shadow: 0 0 0 9999px rgba(20, 32, 51, 0.58);
    pointer-events: none;
    z-index: 14;
    transition: top 0.25s var(--ease-out), left 0.25s var(--ease-out),
        width 0.25s var(--ease-out), height 0.25s var(--ease-out);
}

.is-tour-target {
    outline: 3px solid rgba(56, 132, 255, 0.95) !important;
    outline-offset: 3px;
    box-shadow: 0 0 0 6px rgba(56, 132, 255, 0.28) !important;
}

.usan-tour-tooltip {
    position: fixed;
    z-index: 16;
    width: min(420px, calc(100vw - 44px));
    padding: 18px 20px 16px;
    border-radius: 18px;
    background: var(--panel-solid);
    border: 1px solid var(--line-strong);
    box-shadow: var(--shadow);
    pointer-events: auto;
    animation: usan-panel-in var(--dur-med) var(--ease-out);
    overflow-y: auto;
}
.usan-tour-progress {
    margin: 0 0 6px;
    font-size: 12px;
    letter-spacing: 0.1em;
    text-transform: uppercase;
    color: var(--ink-muted);
    font-weight: 600;
}
.usan-tour-tooltip h2 {
    margin: 0 0 8px;
    font-family: var(--serif);
    font-weight: 400;
    font-size: 28px;
    line-height: 1.1;
    color: var(--ink);
}
.usan-tour-tooltip-body {
    margin: 0 0 16px;
    font-size: 15px;
    line-height: 1.5;
    color: var(--ink-dim);
}
.usan-tour-actions {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px;
}
.usan-tour-skip {
    margin-left: auto;
    color: var(--ink-muted);
    border-color: transparent;
    background: transparent;
}
.usan-tour-skip:hover:not(:disabled) {
    color: var(--ink-dim);
    background: rgba(20, 32, 51, 0.06);
}

.usan-tour-prompt {
    position: fixed;
    left: 22px;
    bottom: calc(var(--usan-hud-offset) + 12px);
    z-index: 7;
    width: min(360px, calc(100vw - 44px));
    padding: 18px 20px 16px;
    border-radius: 16px;
    background: var(--panel-solid);
    border: 1px solid var(--line-strong);
    box-shadow: var(--shadow);
    animation: usan-panel-in var(--dur-slow) var(--ease-out);
}
.usan-tour-prompt[hidden] { display: none; }
.usan-tour-prompt-kicker {
    margin: 0 0 4px;
    font-size: 12px;
    letter-spacing: 0.12em;
    text-transform: uppercase;
    color: var(--cyan);
    font-weight: 600;
}
.usan-tour-prompt h2 {
    margin: 0 0 8px;
    font-family: var(--serif);
    font-weight: 400;
    font-size: 26px;
    line-height: 1.1;
    color: var(--ink);
}
.usan-tour-prompt-body {
    margin: 0 0 14px;
    font-size: 14px;
    line-height: 1.45;
    color: var(--ink-dim);
}
.usan-tour-prompt-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
}

body.usan-story.is-tour-active .usan-card,
body.usan-story.is-creating-ticket .usan-card {
    display: none !important;
}
body.usan-story.is-tour-active .usan-create-panel {
    z-index: 15;
}
body.usan-story.is-tour-active .usan-top {
    z-index: 16;
}
body.usan-story.is-tour-active .usan-tour-spotlight {
    z-index: 18;
}
body.usan-story.is-tour-active .usan-tour-tooltip {
    z-index: 19;
    left: 22px;
    top: var(--usan-top-offset);
    right: auto;
    bottom: auto;
    width: min(420px, calc(100vw - 44px));
    max-height: calc(100vh - var(--usan-top-offset) - var(--usan-hud-offset) - var(--usan-legend-reserve) - 12px);
    overflow: auto;
}
body.usan-story.is-tour-active .usan-tour-tooltip.is-docked-panel {
    right: auto;
    bottom: auto;
    width: min(380px, calc(100vw - 44px));
}

@media (max-width: 820px) {
    body.usan-story.is-tour-active .usan-tour-tooltip {
        left: 16px !important;
        right: 16px !important;
        top: var(--usan-mobile-top) !important;
        bottom: auto !important;
        width: auto;
        max-height: min(38vh, calc(100vh - var(--usan-mobile-top) - var(--usan-mobile-bottom) - 16px));
    }
    .usan-tour-tooltip {
        left: 16px !important;
        right: 16px !important;
        bottom: calc(var(--usan-hud-offset) + 8px) !important;
        top: auto !important;
        width: auto;
        max-height: 42vh;
        overflow: auto;
    }
    .usan-tour-skip { margin-left: 0; }
    .usan-tour-prompt {
        left: 16px;
        right: 16px;
        width: auto;
        bottom: calc(var(--usan-hud-offset) + 8px);
    }
}